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1. Payment Questions 1.1 Paypal shopping cart is not working. "Error 3005" displayed. What can I do? 1.2 Any benefit for multiple items purchasing in one order? 1.3 Can I order if I do not have a Credit Card or cannot create paypal account? 1.4 How can I pay with a check or money order? 1.5 How can I pay with a Telegraphic Transfer or Demand Draft? 1.6 How can I pay with Western Union?
2. Shipping Questions 2.1 What kind of shipping methods do you have? How long does shipping take? 2.2 What are the shipping charges? 2.3 How long is the shipping time? 2.4 Do you ship to APO/FPO address? 2.5 Why Buy-Model.com choose Hong Kong Post? 2.6 What is Hong Kong Post Office?
3. Item Questions 3.1 Do the prices on items ever change? 3.2 Does the model need paint, cement and high level skill? 3.3 I don't have time to build the model, what should I do? 3.4 Where can I find rare and vintage models?
4. General Questions 4.1 What is your privacy policy? 4.2 What if I want something that is not found in the Buy-Model.com website?
5. International Ordering Questions 5.1 Do you ship internationally? If so, how can I order?
6. Returns, Exchanges and Cancellations Questions 6.1 What is your policy on returns and exchanges? 6.2 After I receive the shipment, if the item is defective, how can I exchange it? 6.3 After I receive the product, how can I exchange it? 6.5 If I paid by money order and returned the order, how can I get my refund? 6.6 If I paid by Paypal and returned the order, how can I get my refund?
1. Payment Questions 1.1 Paypal shopping cart is not working. "Error 3005" displayed. What can I do? Simple! You should delete all paypal-related cookies. Still not working? Please delete all cookies, quit your browser, and try again. [top]
1.2 Any benefit for multiple items purchasing in one order? Yes, for 4 or more items purchasing in a order. We will rebate the extra shipping fee to you after posted out your purchased items. So you can save more! [top]
1.3 Can I order if I do not have a Credit Card or cannot create paypal account? You can make payments with eCheck from Paypal, personal checks, money orders, telegraphic transfer and demand draft. [top]
1.4 How can I pay with a check or money order? For orders payable by personal check or money order, please copy the "Product Code" (BM-XXXXXX) and "Title" of the model you wish to purchase from buy-model.com, and send them together with your name and shipping address to: After we received your email, we will send the confirmation letter to you, including the total price for your order with the shipping charges and applicable taxes included. You will then need to write a check or obtain a money order for the total payable sum. Please issue your check or MO (money order) payable to "Buy-Model.com" Please send a copy of your confirmation e-mail, together with your check/MO payment to: Buy-Model.com 21B, 16/F, All checks and money orders should be received by Buy-Model.com within 1 month, otherwise, the order is cancelled automatically. You may, however, contact us by [sales@buy-model.com] to extend the reservation time on your ordered items. [top]
1.5 How can I pay with a Telegraphic Transfer or Demand Draft? These two payment ways, you need to make in your local bank For
"Telegraphic Transfer" |